Contact us
Let’s connect — whether you’re moving abroad, shipping personal belongings, or arranging a commercial shipment, we’re here to guide you through every step of the process.
Get in Touch
Reach out to us directly or visit our office. We’re always happy to help with any questions you may nave.
email address
Support Center 24/7
Business Hours
Monday – Friday, 09:00 – 17:00 (CET)
Our location
Ambachtsstraat 17, 3176 PR, Poortugal, The Netherlands
Have questions?
We’ve answered the most frequently asked questions here. Still need help? Feel free to reach out via our contact page.
Q: How quickly will I receive a response?
We aim to respond to all inquiries within one business day. For urgent matters, we recommend contacting us by phone so we can assist you immediately.
Q: Do you only ship between South Africa and the Netherlands?
Yes. We specialize exclusively in shipping between South Africa and the Netherlands. This focus allows us to provide expert guidance and streamlined logistics.
Q: Can I contact you outside business hours?
You can send messages anytime through the contact form — we monitor and respond to form requests throughout the day. Phone support is available during our listed business hours. Urgent cases are handled as quickly as possible.
Q: Is my information kept confidential?
Yes. All personal and shipment details are handled confidentially and used only to process your request.
Q: What happens after I submit the form?
Once we receive your message:
- We review your shipment details
- We contact you if clarification is needed
- We prepare a personalized plan or quote
- We guide you through the next steps
Our goal is to make the process simple and transparent from the start.